Refund policy

As a customer, your satisfaction is of paramount importance to us. We have a dedicated packing and logistics team that looks after and inspects every pair of shoes while preparing your order. To maintain quality standards, all items are photographed before leaving our warehouse so we know the standards it has left us as.

Return Period

Our return policy is open for 30 days from the date that you received your order. This grants you a one month window to initiate a return request. Even if the return process takes longer than the initial 30 days, you will remain eligible for a refund or exchange, provided the return request was submitted within the specified timeframe and the item is in good condition (To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with no dirt or scuffs on the shoes and on the outsole, and in kept its original packaging (including the original shoe box and the logistics box). 

To start a return, please email us at support@wydrstudios.com. Items sent back to us without first requesting a return will not be accepted.

How do I return an item?

Step 1: Contact us via support@wydrstudios.com and submit your request. 

Step 2: We'll reach out to you with return label after we receive your return request. 

Step 3: Place your item(s) into the original packaging. 

Step 4: Drop off the package to an eligible shipping station. 

Step 5: After we receive the returned item(s), we will process your refund or exchange.

Free returns and exchanges are supported in certain countries. For customers from the United States, we'll mail you a prepaid return label once your return request is approved. Please note that in some cases, certain remote areas in the United States might not be covered due to technical limitations. If you are in another country, or if you have any questions, please contact us at support@wydrstudios.com. For multiple exchange requests, we will only be able to accommodate the return and exchange for the first exchange attempt.

For items on sale

Kindly be aware that order with a substantial discount during major sales periods are eligible for exchange but not for refund. Please drop support@wydrstudios.com an email with your order number and we will do our best to support you. We'll email you a prepaid return label once your return request is approved. Please note that in some cases, certain remote areas in the United States may not be covered due to technical limitations. For multiple exchange requests, we will only accomodate the return & exchange shipping for the first exchange attempt.

You can always contact us with any questions on returns at support@wydrstudios.com.

Damages and issues
Please carefully inspect your order upon reception and contact us immediately at support@wydrstudios.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and the total refund amount is calculated based on the condition of the shoes, deducting any shipping cost where appropriate.

If your refund has been approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. Shoes that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (where appropriate) is non-refundable. 

Order Cancellation
We accept order cancellations only before your order has been shipped. Please email us at support@wydrstudios.com if you need to amend or cancel your order. If your order has been successfully cancelled, you will receive a full refund. We cannot cancel orders that have already left our warehouse. You will be able to raise a refund request upon receipt of your order.