We have a sizing guide available on each product page to help you choose the right size. We recommend choosing the typical size you normally purchase from other brands – such as Torrid, or your preferred sneaker brand – as our sizes are closely matched.

You may also visit our 'Size Guide' page for more information. If you're still not sure, do email support@wydrstudios.com with your regular shoe size and the product you would like to purchase, and our team will be happy to recommend a size for you.

As a studio entering relatively uncharted territory, everyday is a learning day for us. Our vision to create inclusive footwear is at the core of what we do, and we want to make sure we're taking the necessary steps to get it right and avoid disappointment.

We're working hard to expand beyond our current offering so do be patient and check in later if you don't see your size just yet.

We also strongly encourage getting in touch with the team at support@wydrstudios.com with your foot size and let us know what we're missing – we love gathering more data as that will help us create the right shoes for everyone.

For orders placed during Black Friday, we offer 90-Day Price Protection. If any item you purchase is priced lower within the next 90 days, we will offer a price match upon request.

As a business, we're taking steps to ensure that we are accountable for our own environmental responsibilities. Without compromising on the quality of our shoes, we have been able to source materials where:

• Our insoles contain at least 8% of recycled rubber particles
• Our shoes produced in Patent PU Leather releases significantly less pollution through its waterborne fabric, unlike traditional oil solvent-based Patent PU Leather which releases toxic and harmful waste into the environment
• All our shoes only use environmentally-friendly glue
• Our shoe boxes are made of recycled tires and are biodegradable

We're looking for new ways to develop sustainable, environmentally conscious business practices and will expand on this as we grow.

You can check out as a guest, however we recommend all customers who are interested in shopping with us to create one. Having a Wydr Studios account allows you to:

• Manage and track your orders
• Check your order history
• Receive special discounts for first-time and regular customers

Creating an account is quick and easy – visit the ‘Sign In’ page, fill in your email address and choose a password. After that, click 'Create Account' and your account will be all set up.

If you've forgotten your password, just click “Forgot your password?” at the “Login” page. Enter the email you used to create an account with us and you will receive a password reset link in your email inbox.

If you have a discount code from our website or from one of our emails, you can enter the code when you checkout. Please kindly note, you can only use one discount or coupon code at a time.

Once your order has been shipped, you will receive an email confirmation with a tracking number. More information on tracking your package can be found on the 'Track Your Package' page.

Yes, but only if your order has not left our warehouse. Our team are more than happy to assist, so please email support@wydrstudios.com immediately. However, if your order has shipped, we will not be able to change or cancel your order until you have received your package.

The price you see at Wydr Studios already includes any applicable duties & taxes. That means no surprise fees at delivery—we’ve got it covered. If anything ever changes, we’ll let you know ahead of time so you’re never caught off guard.

We accept most major credit and debit cards including Apple Pay, American Express, Google Pay, Mastercard, PayPal, Union Pay and Visa. If you have any questions, please reach out to support@wydrstudios.com.

Klarna is a flexible payment option that makes shopping easier. When you check out, you can choose to split your purchase into four interest-free payments, pay the full amount later, or even spread bigger purchases over several months.

Afterpay / Clearpay is a payment service that lets you shop now and pay later in four interest-free installments. It’s designed to make budgeting easier by breaking your purchase into smaller payments. Afterpay is accepted at a variety of online and in-store retailers, giving you more ways to shop your favorite brands.

Online purchases (final sale items and gifts excluded) made through Wydr Studios are eligible for exchange and return within 30 days from the date you received your item(s).

All returned or exchanged items must be unworn, undamaged, in resalable condition (i.e., no creases or wear on soles), and kept in their original packaging.

For more information, please visit our Refund Policy page.