Shipping Policy

Shipping policy

Shipping Protection

To provide a safer and more reliable shopping experience, we have partnered with third-party shipping and insurance service providers to offer Shipping Protection Insurance. By purchasing this service, you receive additional coverage and can directly contact Xcotton in case of any issues.

Below is a detailed explanation of the insurance policy:

Purchase : You may opt in at checkout. The service fee is calculated based on your order subtotal.
Coverage : The plan covers lost or stolen parcels, transit damage, and delivery delays. Compensation is subject to a maximum limit of 100% of the order value (the purchase price of the goods, excluding original shipping fees, taxes, and the insurance fee itself). Delivery delay claims qualify for a fixed $5 compensation per order.
Claims : If shipment issues occur, you can file claims with Xcotton through any of the following channels:Click the claim link in the email titled "Xcotton Shipping Protection Placed Successfully" after your purchase.

Visit the claims portal directly: https://sp.xcottons.com/parcel#/parcel/parcel-login

Cancellation : Shipping Protection can be refunded if your order has not yet been dispatched. Once shipped, the protection cannot be cancelled.
Important Reminders :Please ensure your delivery details are accurate to avoid claim rejection, as incorrect or insufficient addresses may void coverage.All coverage, exemptions, and terms are governed by Xcotton’s official insurance agreement.

For claim support, reach out to support@xcottons.com.

Please note that you may be required to provide supporting evidence such as carrier proof or product photos for claim processing. All claim adjudication is managed solely by Xcotton.

Once you've placed your order, we'll email you a tracking number so you know where your package is at every step of the way.

Where do we ship?

If your country isn't listed but you'd still like to purchase from us, please drop our customer service team an email before making a purchase at support@wydrstudios.com and we'll be able to assist you. Unfortunately, we cannot ship to P.O. boxes, APO, FPO or DPO addresses.

United Kingdom

Standard Shipping: 6-10 days at
£9.99
Expedited Shipping: 3-5 days at
£19.99

Kindly note:- Orders usually take approximately 1 business day to process and is not included in the above timeframes. For expedited shipping and super-expedited shipping, rates may increase based on package weight.

Checking your order status

Once your order has been shipped, you will receive a tracking number which you can use to track the entire journey of your package. You may key in your tracking number using our Track your package page to locate your order.

Please note that there may be a 24-hour delay in your parcel update.

Failed Delivery

Wydr Studios is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided (such as insufficient apartment / building details, errors in order address, contact number or recipient name). Under these cases, we cannot refund your order. Please review your order carefully before making a purchase.

If you find that your order information is incorrect, please contact us as soon as possible at support@wydrstudios.com before your order leaves our warehouse – please provide your order number and correct information up front so we can make the corrections.

Additional Information

Due to unforeseen delays or delays in providing tracking details during the transportation process of some logistics carriers, we appreciate your patience and understanding. Ensuring your order is delivered in a timely manner is our top priority.

Shipping times do not include order processing times. Please check your Order Details page for more information on your order.

During peak shopping seasons, unexpected delays may occur during shipping. We thank you for your understanding and please feel free to get in touch with support@wydrstudios.com for any questions related to your order.